Customer support specialistBlueberry Digital Labs

CUSTOMER SUPPORT SPECIALIST
 
Job Description:
 
We are looking for a Customer Support Specialist who is passionate about our products (TEMPLATE.NET and BESTTEMPLATES.COM) and  helps our customers in resolving issues promptly and efficiently. As a Customer Support Specialist, you will be the primary point of contact for our customers, providing assistance, troubleshooting, and resolving inquiries via email, phone, and chat. You will work closely with our technical and internal teams to ensure timely resolution of customer issues and provide feedback to improve our products and services.
 
This is a Work from Home job.
 
Responsibilities:
Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
Identify and troubleshoot customer issues, providing accurate and efficient resolutions.
Escalate complex issues to appropriate teams and follow up to ensure timely resolution.
Maintain accurate records of customer interactions and transactions.
Provide product education and guidance to customers as needed.
Collaborate with cross-functional teams to improve processes and enhance the customer experience.
Identify trends in customer inquiries and provide feedback to the product development team.
Requirements:
Bachelor's degree or equivalent experience.
Previous experience in customer support or a related field.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Familiarity with zendesk, google sheets
Customer-oriented mindset with a passion for delivering exceptional service.
A personal computer / laptop and a reliable internet connection with available backup in case of power interruption