Customer support specialistDemand Science Team Philippines, Inc.

A Customer Support Specialist is a person who has the overall responsibility for the successful initiation, monitoring, and fulfillment of a campaign. The day to day duties will include but are not limited to setting up new campaigns, monitor campaign fulfillment, setting up new campaigns in house system and coordinate lead statuses and replacements to sources; compile and upload lead files to and from internal systems and other 3rd party platforms. Perform coordination duties and maintain all work instructions and orders.
Job Responsibilities
Communicate regularly with Client Experience Managers and designated contacts within the organization.
Ensure that all campaigns are delivered on-time and within scope.
Track campaign fulfillment performance, provide suggestions that would help in fulfilling the campaign (i.e. filter adjustments).
Daily Management of Leads
Ensuring accurate and successful lead qualification and delivery thru file extract and direct post into client CRM
Creation of abstract from client content
Uploading Client campaign assets
Manage incoming requests from companies requesting to be added to our online buyers guide listings.
Job Qualifications
Bachelor's Degree
At least 1-2 years client services experience in the media, advertising, or lead generation business.
Has experience in the B2B industry (preferably Outbound).
Project Management Background
Project Management Skills
Spreadsheet, Report and Documentation preparation
Advanced experience with Microsoft Office especially in Excel and Word
High Attention to details
Excellent communication skills, oral and written
Comfortable in providing suggestions and feedback
Critical thinking, decision making, and problem-solving skills
Leadership
Analytical Skills
About the Company:
Demand Science Team is the captive site of Pure Incubation located in 4 local offices in the Philippines. We provide top-notch support services to PureB2B, MedData and all business under Pure Incubation. In this role, you will be working directly with our stakeholders from PureB2B and local teams within Demand Science.
Pure B2B is a lead generation and data provider that connects marketers with buyers to accelerate the technology and business solutions sales process. Founded in 2009, PureB2B helps marketers meet the ever-changing demands of B2B sales.
With several innovative technologies across database marketing, lead generation and analytics, PureB2B provides flexible, scalable solutions for marketers across several vertical markets. PureB2B's solutions leverage an audience of more than 10 million SMB and enterprise buyers and offer an unprecedented depth of detail and extremely high quality of data.
Created by industry pioneers who set the standards for quality lead generation programs over the past two decades, PureB2B offers superior performance-based marketing solutions across the breadth of the enterprise IT market.
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Demand Science Team Philippines, Inc.

Philippines
Permanent
Full-time