customer support specialist | Chat SupportLondon Outsourced

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Responding to customer queries in a timely and accurate way, via phone, email or chat
Identifying customer needs and helping customers use specific features
Analyzing and reporting product malfunctions
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or relevant diploma
6 months minimum experience
Has experience in F&B
Has experience in e-commerce customer service
Work from Home
Entry Level / Junior, Apprentice Customer Service Marketing / Advertising / Sales 1 opening Bachelor's degree graduate
At London Outsourced our simple aim is to free up your time so that you can concentrate on the fundamental aspects of your business. We offer support in business development, customer service and a variety of back-office roles. For a startup or small business, any reduction in overhead lets you shift more revenue and time to focus on your core business needs. Our resources are at your disposal. We handpick the most talented individuals to provide companies with tailored solutions to best suit their size, growth, ambition, and vision. We minimize your risk by creating a flexible offshore solution, providing a virtual support team that is highly trained and nurtured to reflect each of our clients' company ethos and brands. With a UK point of contact for peace of mind.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time