Customer Support/Service OfficerNewMiss Amara

Role Description
Miss Amara seeks an individual who is passionate about customer support to be an online customer service superstar and provide support excellence to our customers.
Miss Amara was founded with one mission - to create the best possible experience for people shopping for rugs online. Miss Amara is made up of a team that is (crazy) passionate about what they do, and strive to create a team culture that is vibrant, dynamic and supportive.
The role is enjoyable with the flexibility of logging in remotely.
We are looking for someone who is hard working and dedicated to getting the job done.
Working remotely comes with its challenges and therefore the candidate must be reliable, committed and with an outstanding work ethic - a trustworthy staff member to represent our brand and work autonomously.
If you prove yourself in the role, there will be opportunities for you to grow with our business. If you have drive and ambition this role is perfect for you.
What we require:
Contractor Role @ hourly rate. Includes shift work (180 hours p/month)
Must be prepared to work USA Business hours (night shifts)
The flexibility of logging in remotely and chatting with customers
Providing timely and accurate support to customers on queries relating to returns, refunds, cancellations, shipping and logistics, and customer complaints
Exceptional customer service levels a must, but the ideal candidate would be reciprocate the warm and personable communication of our customers.
Strong skills in customer communication and support and an ability to deal with complaints.
Both phone & email support required.
Preferable Experience
Previous customer support experience for e-commerce brand
Retail and/ sales experience is preferred.
The role may also include other administrative or fulfilment tasks across the e-commerce platform. So any experience with similar tasks is preferable.