customer support / Sales Support manager - telesales / telemarketingiCrescere

Description
CUSTOMER SUPPORT MANAGER JOB DESCRIPTION
JOB SUMMARY
The Sales Support Manager is responsible in managing conversion of SO to SI of all Sales Unit and ensure target achievement monthly.
MAJOR RESPONSIBILITIES
1. OS account management & support year on year growth.
2. Regional Partner Trade Promo achievement monthly (100%).
3. Responsible for taking actions on customers' complaints and ensures proper coordination with concerned personnel.
4. Responsible for monthly customer survey.
5. Suggests and update system improvement to enhance Sales order conversion to Sales Invoice.
6. Coordinates interface relationship with concerned units, such as CCD on the credit standing of the accounts,marketing on the forecast and promos, DU on the status delivery, Warehouse on the stocks availability of items.
MINOR RESPONSIBILITIES
1. Effectively prepares and submits accurate and timely sales reports as required.
2. Files and keeps record for future reference.
3. Ensures good housekeeping in the unit's designated work areas.
4. Review workload of the Support Group and development for personal growth.
QUALIFICATIONS:
• Candidate must possess at least Bachelor's/College Degree in Business Studies/Administration/Management, Commerce, Marketing, Mass Communications or equivalent.
• At least 5 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): SAP
• Preferably Assistant Manager/Manager specialized in Sales - Telesales/Telemarketing or equivalent.
WORK SCHED: Monday - Saturday 8AM TO 5PM
BENEFITS: Yearly Salary increase, Bonuses (Mid-year, Year-end, Special), Rice Subsidy (45 kgs/month), Leaves (15 SL, 15 VL), HMO (Medical, Accident, Life, Dental) covering up to 3 dependents after a year of regularization, Mandatory Leave (15 days straight, no contact policy), Company Loan, Retirement Plan, Insurances, Mobility Allowance, 40% Tax shield (Depending on position)
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 5
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

₱ 80,000.00 monthly ·  Parañaque, National Capital Region ·  Today, 05:16 PM