Customer support representativeRELX

Summary:
The main task of a Customer Support Representative is to provide multi-skill/function type of support through various communication methods (phone, email and chat). They will assist different customer types who are using UK products. The support provided are, but not limited to account management, instalments, credits, returns, courier, marketing and sales queries, print products services and queries, and market insight inquiries
The secondary tasks involved the documentation of the conversation between CSR and the customer. Customer data, summary of the query and the resolution provided should be accurately documented through iKnow or Salesforce
Ensure customers are provided with the requested information
Ensure all customers' claims and queries are satisfactorily investigated and resolved
Communicate any sales lead or sales issues identified through day-to-day contact with customers to appropriate business contacts
Works within standard operating procedures and/or analytical methods
Works with a moderate degree of supervision
Applies analytical and technical skills to perform a variety of activities
Has good understanding of how the team integrates with others
Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures
Uses communication skills and common courtesy to exchange information
Qualifications:
Finished at least 2 years in college
1 year customer service in contact center environment or equivalent training (2 years preferred)
Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks
Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST
Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently
Excellent written and verbal communication
Excellent customer service skills
Excellent in multi-tasking
Willing to work on UK Holidays and/or render overtime when necessary
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
Must not have any Attendance and Punctuality issues in the past 12 months
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Iloilo City, Iloilo
Permanent
Full-time