CUSTOMER support • pure non-voiceTransec BPO Outsourcing Inc.

---- PRIOR BPO EXPERIENCE IS REQUIRED ----
Are you looking for a 100% non-voice account? Join our dynamic team now as an Email & Back Office Support!
JOB OBJECTIVE
Deliver exceptional customer support primarily through email and chat.
ESSENTIAL JOB FUNCTIONS
Ensure all customers receive the highest level of service by answering inquiries and resolving issues, primarily through email and chat.
Perform back-office tasks to complete customer concerns and requests with attention to detail and efficiency.
Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
Oversee the dedicated voicemail for concierge to process its incoming requests.
SKILLS & QUALIFICATIONS
Bachelors/College Degree in any field; IT-related course is preferred.
Must have at least 1 year of experience in the BPO industry handling an international account.
Required experience in handling an account using chat and/or email channels
Knowledge in HTML, CSS, and Photoshop is a huge plus.
Must have good writing and speaking skills in English.
Willing to work night shifts.
Summary of role requirements:
Looking for candidates available to work:
Monday: Evening
Tuesday: Evening
Wednesday: Evening
Thursday: Evening
Friday: Evening
1 year of relevant work experience required for this role
Working rights required for this role