Customer support officerZigZag Careers
Workplace: MetroManila, Manila, Pasig
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 11/11/2020
Job Highlights
Start ASAP
Creative environment
Opportunities for enhanced learning
Job Description
Our Customer Support Officers are the front-line support agents triaging incoming support requests via the Felix help desk. A busy day here at Felix can see individual agents handle up to 30 customer enquiries, while on slow days there's time to tackle documentation.
We're looking for candidates with an aptitude for guiding customers through established processes and a passion for delivering a high standard of customer service.
Responsibilities:
Responding to inbound customer support tickets across multiple channels.
Logging incoming tickets and responses using the help desk software.
Working within prescribed processes and guidelines to resolve customer requests.
Providing basic account and feature troubleshooting to platform users.
Contributing to customer articles & documentation.
Providing a level of customer care in line with our company and team culture and values
Additional tasks when directed.
Qualifications:
Prior experience in an IT based environment.
Ability to work autonomously when performing day-to-day tasks.
Proactive attitude towards learning new systems and skills.
Proficiency in written and spoken English
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Jazz
Start ASAP
Creative environment
Opportunities for enhanced learning
Job Description
Our Customer Support Officers are the front-line support agents triaging incoming support requests via the Felix help desk. A busy day here at Felix can see individual agents handle up to 30 customer enquiries, while on slow days there's time to tackle documentation.
We're looking for candidates with an aptitude for guiding customers through established processes and a passion for delivering a high standard of customer service.
Responsibilities:
Responding to inbound customer support tickets across multiple channels.
Logging incoming tickets and responses using the help desk software.
Working within prescribed processes and guidelines to resolve customer requests.
Providing basic account and feature troubleshooting to platform users.
Contributing to customer articles & documentation.
Providing a level of customer care in line with our company and team culture and values
Additional tasks when directed.
Qualifications:
Prior experience in an IT based environment.
Ability to work autonomously when performing day-to-day tasks.
Proactive attitude towards learning new systems and skills.
Proficiency in written and spoken English
Powered by JazzHR
Jazz
Other Info
Pasig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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ZigZag Careers
About the company
Position Customer support officer recruited by the company ZigZag Careers at MetroManila, Manila, Pasig, Joboko automatically collects the salary of , finds more jobs on Customer Support Officer or ZigZag Careers company in the links above
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