Customer support managerUnistar Credit and Finance Corporation
Workplace: MetroManila, Manila, Pasig
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 29/08/2021
Ensures that the department is running well with a smooth and efficient service that meets the expectations and needs of customers.
Manages and increases the effectiveness and efficiency of the customer support team (CSRs), through improvements to each function as well as coordination and communication between support and business functions.
Improves customer service experience, creates engaged customers and facilitates organic growth.
Provide quality service to maintain the existing customer base and improve client coordination.
Generates and presents performance reports to empower team and Management in providing sound and timely decisions.
Designs mitigation plans, identify potential risk, implement quality assurance procedures and service recovery efforts to manage customer expectations.
Develops service procedures, systems and policies and standards.
Plans, monitors, assesses, appraises performance and provides coaching and training to the team.
Organizes workflow and ensures that the team understands their duties or delegated tasks.
Monitors employee productivity and provides constructive feedback and coaching.
Accomplishes other duties that may be assigned by the management from time to time
A graduate of Business/Management; MBA preferred
Over 8 years of relevant work experience with a proven track record in Customer Service management and/or development; with 5 years management experience; background in MC retail and finance is an advantage
Excellent negotiation, analytical, and project management skills
Outstanding leadership and communications and customer service skills
Amenable to periodic or frequent travels to any part of the country
Well-versed in MS Office or Google Suite applications
Entry Level / Junior, Apprentice Customer Service Financial Services 1 opening Bachelor's degree graduate
SIYCHA GROUP OF COMPANIES is a group of companies which is owned and operated by Siy Cha Family, originated at Tacurong, Sultan Kudarat. It is composed of different business units namely: Siy Cha Hardware Corporation, Sultan Kudarat Milling & Trading Inc., Millenium Distribution Systems, Inc., Central Universal Corporation and Motorcycle Financing: Gentrade International Philippines, Inc., Metrocycle World Corporation (Transcycle and Powercycle) and Unistar Credit and Finance Corporation.
Kalibrr
Manages and increases the effectiveness and efficiency of the customer support team (CSRs), through improvements to each function as well as coordination and communication between support and business functions.
Improves customer service experience, creates engaged customers and facilitates organic growth.
Provide quality service to maintain the existing customer base and improve client coordination.
Generates and presents performance reports to empower team and Management in providing sound and timely decisions.
Designs mitigation plans, identify potential risk, implement quality assurance procedures and service recovery efforts to manage customer expectations.
Develops service procedures, systems and policies and standards.
Plans, monitors, assesses, appraises performance and provides coaching and training to the team.
Organizes workflow and ensures that the team understands their duties or delegated tasks.
Monitors employee productivity and provides constructive feedback and coaching.
Accomplishes other duties that may be assigned by the management from time to time
A graduate of Business/Management; MBA preferred
Over 8 years of relevant work experience with a proven track record in Customer Service management and/or development; with 5 years management experience; background in MC retail and finance is an advantage
Excellent negotiation, analytical, and project management skills
Outstanding leadership and communications and customer service skills
Amenable to periodic or frequent travels to any part of the country
Well-versed in MS Office or Google Suite applications
Entry Level / Junior, Apprentice Customer Service Financial Services 1 opening Bachelor's degree graduate
SIYCHA GROUP OF COMPANIES is a group of companies which is owned and operated by Siy Cha Family, originated at Tacurong, Sultan Kudarat. It is composed of different business units namely: Siy Cha Hardware Corporation, Sultan Kudarat Milling & Trading Inc., Millenium Distribution Systems, Inc., Central Universal Corporation and Motorcycle Financing: Gentrade International Philippines, Inc., Metrocycle World Corporation (Transcycle and Powercycle) and Unistar Credit and Finance Corporation.
Kalibrr
Other Info
Pasig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Unistar Credit and Finance Corporation
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Unistar Credit and Finance Corporation jobs
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Position Customer support manager recruited by the company Unistar Credit and Finance Corporation at MetroManila, Manila, Pasig, Joboko automatically collects the salary of , finds more jobs on Customer Support Manager or Unistar Credit and Finance Corporation company in the links above