Customer support managerzennya Health

Take ownership of our support chat and ensure all concerns are responded to in an appropriate and timely manner
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustment on orders, refund, and promotions
Provide accurate, valid and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts and file documents
Provide accurate and courteous responses to costumers
Solve complex problems and contact supervisor immediately for problems unable to solve
Prepare accurate reports for upper management
Take payment information and other pertinent information such as addresses and phone numbers.
Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
Support in the development of programs to train the customer on how to properly use the app.
Evaluation of the systems' problems to recommend enhancements.
Excellent communication and customer service skills
At least 2 years of experience with operations
A background in logistics is a plus
Ability to multi-task, prioritize and manage time effectively
Good knowledge of operating systems and relevant hardware and software
Good problem-solving skills and focus on quality
Bachelors degree necessary
Entry Level / Junior, Apprentice Customer Service Health / Medical 1 opening Bachelor's degree graduate
Join zennya Health, one of the fastest-growing and most technically-advanced startups in the Philippines. zennya Health is an "Uber"-type mobile app platform that delivers quality, affordable health and wellness services on demand under 30 minutes. If you're a smart, dynamic, critical-thinker who can roll with the punches and learn quickly, we want to talk to you! Passion - We are super passionate about developing revolutionary technology that will enable the education/training of providers and delivery of health and wellness services. Ideas - We empower our teams to find creative solutions to difficult problems.Impact - Every role matters because anything and everything you will work on at zennya affects the daily lives of our customers and providers.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time