customer support ExecutiveMeredith Corporation

Refinitiv provides products and services to leading Financial, legal and other industries around the world to assist in compliance with Anti-Money Laundering and Anti-Terrorism Financing regulations and other regulatory requirements. The Client Services team works directly with clients and system users - providing training, trouble-shooting, answering queries and overall helping to ensure that clients have a positive experience with our products and services.
Role Responsibilities:
Ensure perfection in the implementation, administration and ongoing support of our suite of Risk products such as Learning Manager system, Regulatory Intelligence, World-Check One, and others.
Providing 1st class product support via telephone, email, instant messenger, etc.
Conducting product training via web conference
Taking ownership for ongoing improvement in customer satisfaction and increased use of any subscriptions by clients.
Working efficiently and optimally internally with product manager, account managers, business information and technical departments as well as externally with clients.
Possible participation in initial plan design of new products.
Requirements:
Bachelors degree in any field
At least one (1) year experience in customer service
Must be proficient with MS Office and working on an online environment.
Excellent teammate who is results oriented and able to multi-task\
Fluent in oral and written communications
Willing to work on flexible schedule
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.
We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.
As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.
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