customer support Associate (philippines)PartnerHero

PartnerHero is a company that is transforming outsourcing. The BPO (Business Process Outsourcing) / call center sector has seen little innovation over the past 30 years, and is perhaps better known for creating factory-like conditions that are unsustainable for employees and the businesses they serve.
That's where we come in.
Our vision is to combine professional services (outsourcing), technology (software) and insights (data) to create value and drive success for our partners. We are quality and culture first, and we build highly customized remote teams for some of the world's most exciting startups. Companies like Lovepop, Udemy, Khan Academy, Rachio, and Giphy look to us when needing to build and scale their customer support, sales, software testing, design and general operations. We are known for our focus and expertise in supporting fast-growing startups and addressing their unique needs. Read more about our Core Values and story .
What you can expect:
Ability to live almost anywhere in the world!
US locations limited to AZ, DE, ID, MI, MN, NC, OR, PA, WA
Full-time (40 hours a week) or Part-time (less than 40 hours a week) work options
Opportunity to grow and learn new skills
Ability to shine under limited supervision
Learn more about the companies you are supporting by keeping up to date with policies and products
Be an integral part of the team providing world-class customer support
Potential to provide feedback on customer requests, issues or pain points
Work reflects PartnerHero core values
Opportunity to know real-time feedback via:
Customer Satisfaction Ratings
Total Support Tickets resolved - weekly and monthly
Personal Reliability and Self-Management
What you bring to the table:
Excellent (near-native) English (spoken and/or written)
Provide excellent, friendly and positive customer service via email, chat or phone
Strong troubleshooting, reading comprehension and problem-solving skills to provide customers the help they need
Track common pain points and feature requests customers express and share your insights regularly
Savvy with web, computer and smartphones
And if you know these things then great, if not we will teach you!
Understanding HTML and CSS
Background with supporting customer service for technology companies
Experience using CRMs (like ZenDesk)
Experience using ticketing platforms (like Jira)
Experience providing technical support (bug fixes, access, etc)
What we provide you:
Hours will vary depending on the companies supported
Full time (40 hours a week), the potential for overtime exists if needed by company
Competitive salary compensation based on experience in USD
Attractive benefits package such as medical, dental and vision (determined by location)
Training opportunities provided by PartnerHero and outside entities
Ability to own your career and determine your next move at PartnerHero
Equipment needed to be successful in your role
Why PartnerHero?
We are people, not numbers.
Join a people-focused company where you can make an impact. We strive on being a diverse community of exceptional people and can guarantee you will have the opportunity to learn and grow while working with us.
PartnerHero is an equal opportunity employer and upholds a zero-tolerance policy for discrimination or harassment of any kind. We are not simply committed to diversity - we celebrate it and foster it within the core ethos of our community. We know that diversity makes us stronger for our people, our partners, and the customers we support by being representative and inclusive of a variety of backgrounds, skills and perspectives.
PRIVACY NOTICE
PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about PartnerHero's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center .
Powered by JazzHR
Jazz

Manila City, Metro Manila
Permanent
Full-time