customer support associate l Temporary wfhOpen Access

Line of Business (LOB): International multi-currency money transfer services
Open Access BPO's vision is to create an organization that serves the best companies in the world in an environment that is a great place to work for our employees.
JOB DESCRIPTION:
■ Help customers by understanding their queries and providing solutions over the phone specifically with their:
Card registration, activation, deactivation, and usage
Receiving and sending money through money transfer
Setting and managing the account
Billing and statement
■ Searching the Knowledge-base and FAQ for relevant information to
provide solutions
■ Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input and escalate tickets to the internal team, if needed
QUALIFICATIONS:
● 1-year BPO experience, voice or non-voice
● Familiarity with Zendesk or other CRM tools/software
● Proficient in verbal and written English
● Upbeat and contagiously positive attitude
● Temporary WFH. Able to start ASAP.
● Within NCR only.
SALARY:
28K + health card, 20 leave credits, 13th-month pay, government-mandated benefits
Above standard special holiday and OT rate, Birthday gift check, other perks
Good work environment
Send your resume to *******@openaccessbpo.com
Location: Glorietta 2, Makati
To know more about Open Access BPO, visit our corporate site at www.openaccessbpo.com.