customer support Associate - glorietta 2, makatiOpen Access Marketing Philippines Inc

Description
Open Access BPO's vision is to create an organization that serves the best companies in the world in an environment that is a great place to work for our employees.
Line of Business (LOB): International multi-currency money transfer services
JOB DESCRIPTION:
• Help customers by understanding their queries and providing solutions over the phone specifically with their:
1. Card registration, activation, deactivation, and usage
2. Receiving and sending money through money transfer
3. Setting and managing the account
4. Billing and statement
• Searching the Knowledge-base and FAQ for relevant information to provide solutions
• Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input and escalate tickets to the internal team, if needed
QUALIFICATIONS:
• 1-year BPO experience, voice or non-voice
• Familiarity with Zendesk or other CRM tools/software
• Proficient in verbal and written English
• Upbeat and contagiously positive attitude
• Willing to work in Glorietta 2, Makati with FREE door-to-door grab shuttle service
SALARY:
• 25K + health card, 20 leave credits, 13th-month pay, government-mandated benefits
• Above standard special holiday and OT rate, Birthday gift check, other perks
• Good work environment
Send your resume to *******@openaccessbpo.com
Requirements
Minimum education level: Senior high school
1 year of experience
Language(s): English ,Tagalog
Availability for travel: No
Availability for change of residence: No

₱ 25,000.00 monthly ·  Makati, National Capital Region ·  7 minutes ago