Customer support agentCapital Recruit
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 19/04/2024
Deadline: 28/02/2024
About the Company:
We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations.
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Agent. This role involves providing exceptional customer service, resolving client inquiries, and supporting our users in maximizing the benefits of our SaaS products. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a passion for technology.
Key Responsibilities:
Customer Interaction: Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Problem Solving: Identify, analyze, and resolve customer issues related to our SaaS products.
Product Knowledge: Maintain in-depth knowledge of our software's features, capabilities, and updates.
Feedback Collection: Gather customer feedback and collaborate with the product team to enhance user experience.
Documentation: Accurately document customer interactions and resolutions in the CRM system.
Training and Support: Assist in creating training materials and guides for users.
Requirements:
Education: High school diploma or equivalent; further education or certification in customer service is a plus.
Experience: Minimum of 1-2 years in customer support, preferably in a SaaS or technology-related field.
Language Skills: Fluency in English (both verbal and written) is essential.
Technical Proficiency: Familiarity with CRM systems and practices; comfortable with technology and learning new software.
Communication Skills: Excellent communication and interpersonal skills.
Problem-Solving: Strong problem-solving skills and attention to detail.
Availability: Willingness to work in shifts to cover different time zones.
Capital Recruit
We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations.
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Agent. This role involves providing exceptional customer service, resolving client inquiries, and supporting our users in maximizing the benefits of our SaaS products. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a passion for technology.
Key Responsibilities:
Customer Interaction: Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Problem Solving: Identify, analyze, and resolve customer issues related to our SaaS products.
Product Knowledge: Maintain in-depth knowledge of our software's features, capabilities, and updates.
Feedback Collection: Gather customer feedback and collaborate with the product team to enhance user experience.
Documentation: Accurately document customer interactions and resolutions in the CRM system.
Training and Support: Assist in creating training materials and guides for users.
Requirements:
Education: High school diploma or equivalent; further education or certification in customer service is a plus.
Experience: Minimum of 1-2 years in customer support, preferably in a SaaS or technology-related field.
Language Skills: Fluency in English (both verbal and written) is essential.
Technical Proficiency: Familiarity with CRM systems and practices; comfortable with technology and learning new software.
Communication Skills: Excellent communication and interpersonal skills.
Problem-Solving: Strong problem-solving skills and attention to detail.
Availability: Willingness to work in shifts to cover different time zones.
Capital Recruit
Other Info
Manila City, Metro Manila
Contract
Full-time
Contract
Full-time
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Capital Recruit
About the company
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