Customer successRELX

Job Summary :
The Customer Success team works closely with exhibitors, on mostly everything non-sales related, as well as various internal RX departments (including Sales, Marketing, Operations, and other departments)- to ensure that our customers have the best experience at our events as possible. Exhibiting at a trade show can be a complicated process and the Customer Success Associates work to make the process easier and productive for customers. We're looking for someone who enjoys working directly with customers to deliver the best possible service in relation to billing inquiries, service requests, suggestions and complaints. As the main point of contact leading up to the event, this team helps to resolve customer inquiries and complaints fairly and effectively. By developing relationships directly with customers, the CSAs provide product and service information to customers and identify upselling opportunities, passing these to the sales teams, to maintain and increase income streams from customer relationships. The CSAs recommend and implement programs to support customer needs. Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines.
Accountabilities
Core Responsibilities
Customer Service - act as the one point of contact for all customers post-sale, handling all internal communications on the customers' behalf. This includes collecting insight that could be valuable to other members of the event team.
Matchmaking- ensure exhibitors complete dashboards and are aware of the value offered through matchmaking programs
SalesForce- utilizing SalesForce to understand package elements purchased by each exhibitor
Nova/Atlas platform- admin capability to complete exhibitor dashboards
Exhibitor Manual- access and understand logistics for exhibiting, venue restrictions, vendor services and ordering deadlines
Registration- admin access to registration platform
Lead Retrieval- understand features and value delivered by Emperia product both pre and post event
Other Qualifications/Requirements :
Bachelor's Degree
Works autonomously within established procedures and practices
Gathers information to solve problems that are escalated from team members
Outstanding interpersonal skills; ability to communicate in a professional manner
Previous customer-service experience a plus
Strong organizational skills and ability to multitask and prioritize work
Able to work independently as well as in a team environment
The ability to embrace change and an enthusiasm to participate in a culture of continuous improvement in all areas of their work
A confident common sense approach to problem solving and is quick to understand who/what is required to solve any issues
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Iloilo City, Iloilo
Permanent
Full-time