Customer success support agentMoodle

Moodle with us!
We're the world's most popular learning platform and we're on a mission to empower educators to improve our world.
Due to some exciting company growth, we need some more support in our small but growing customer support team. This role will initially be mainly embedded within our Moodle US Support team but will also spend periods paired with additional products and services in order to build up a greater breadth and depth of product and company knowledge and experience. As well as working support tickets, this position will also play a key role in improving support processes and documentation and as well as engaging in occasional project work to improve the customer experience.
Find out about your new workplace...
Moodle and Moodle US build and maintain an open source learning management system, with over 100,000 registered sites and 300 million users worldwide. We're growing rapidly, with the recent introduction of exciting new products to help us become an even bigger contributor to the world of education technology.
We've built a passionate team of hard-working and driven people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!).
Find out more about us on our .
What your new job can look like...
With the pace of development of Moodle & Moodle US, no two days will ever be the same! But most days will involve a mix of:
Assisting Moodle US customers with product questions and account management
Maintaining and improving support processes and documentation used by team members and users
Working closely with other Moodle US team members (Onboarding, Sales, Technology and Development)
Assisting other Moodle products and services around the world with tier 1 support and eventually tier 2 as part of your development
Engaging in some project work to help improve Moodle ́s support processes, systems and documentation
Requirements
We'd love to meet you...
Especially if you can talk to us about your:
Experience in a ticket-based Customer Support role
Experience with software ticketing and CRM tools
Experience writing and maintaining internal process documentation
Experience writing and maintaining customer-facing process documentation
Flexibility to occasionally work within diverse timezones
C2 Advanced written and spoken level of English
(desirable) Experience with Moodle products or services
(desirable) Additional languages such as French, Spanish and German are a plus.
(desirable) Experience in a working from home role
(desirable) Experience supporting a web-based software product
(desirable) Experience using customer billing and invoicing software
Benefits
What's in it for you?
We've already talked about the importance we place on achieving our mission to empower educators to improve our world, our passion for our values and some of the cool things we are doing as a company.
So what about this?
A light-hearted, fun, irreverent and eclectic team of professionals
A flexible working environment where you can work from home
A learning environment where you have your own learning and development budget
An opportunity for learning on the job and upskilling
The knowledge you are helping millions of people reach their goals
We don't believe in formal dress codes, bring your full self to work in your own style
Plus, we'll provide you with a competitive salary
Does all this sound good? If yes...
Add your resume and anything else you'd like to include... in English, please
Press send.
Moodle

Philippines
Permanent
Full-time