customer success SupervisorQIMA

Your primary responsibility is to support the fast-growing Customer Success Management (CSM) team by reliably maintaining and improving business reports and processes.
Our CSM team is here to help customers unlock more value and maximize their results with our software solution for quality and compliance.
Our goal is to meet and exceed clients' expectations by acting as trusted advisors supporting their digital transformation
The Company
We're a global provider of quality control and compliance services that helps brands and retailers manage their supply chains. Every year, we deliver some 215,000 inspections, audits, and lab tests. Our service quality is very important to us - in fact, "Client Passion" is at the top of our values list.
The Job
You will be expected to:
Standardization, Processes, Training:
Contribute to Internal projects of formalization and standardization
Create models to answer current business questions; validate and understand the conclusions
Create presentations for Customer meetings
Create quotation files and follow the invoicing process
Assist in identifying improvements to our Internal Customer Success operations systems to improve processes
Support to train other teams: Business Development Managers, Front-end and Customer Service.
Analysis & Strategy:
Submit reports on Customer Success activities and results
Maintenance of CSM business unit reporting tools, dashboards and reports
Assist the Customer Success Strategist in building engagement strategies that will enhance the User Experience on our interfaces
Assist the Customer Success Manager in building value narrative for our customers, based on data analytics and conversation insights
Client facing:
Act as point of contact for vendors and customers in Asia
Participate in client calls and client facing communications
Development, Improvement and Expansion:
Be a customer advocate to ensure customer feedback is communicated to product and engineering team
Be a champion of our software
Work with Marketing team on promoting our software
The Candidate
It could be you, if you have:
Excellent communication skills in English: both written and verbal
Great Excel and Powerpoint skills: analytics & data visualization, including the ability to communicate quantitative data into a visually engaging story and to organize/integrate large amounts of information into concise presentation
Detail-oriented
Creativity: you will bring to the table new ideas and concepts
Resourceful and solution-oriented: you are autonomous in finding solutions to problems
Engagement: you have lots of energy, you want to learn, and you are committed to succeeding while having an impact
Good understanding of our Testing, Inspection and Certification (TIC) business
QIMA

Cebu City, Cebu
Permanent
Full-time