customer success specialist - australian solar - Work From HomeFiltaGlobal

Be part of a growing Solar company that aims to fast-track decarbonisation by providing clean and safe energy for residential areas both in Australia and globally.
Be part of a company that not only empowers the business but also its people.
Worry no more as we will provide the laptop and internet allowance for the role.
The ideal candidate should have a fully functioning workstation and a quiet place to work with a high-speed internet connection at home.
Experience in Solar Industry is highly desirable.
About the Company
An Aussie company that has the mission to provide clean energy in every home. A technology-driven solutions provider and investing in renewable energy export to grow the country's economy and lead the way to become a world-leading renewable energy export superpower.
About the Role
As an Installation and Service Coordinator, you will be responsible for taking installation orders and converting them into successful installations of both solar & batteries. This role will play a pivotal role in maintaining an exceptional customer experience from start to finish.
Key Responsibilities
Answer customer inquiries (mostly emails) regarding the products, the status of their solar panel installation, and others.
Open and maintain customer accounts by recording account information.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Prepare product or service reports by collecting and analysing customer request orders.
Contribute to team effort by accomplishing related results as needed.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Go the extra mile to engage customers.
Do project coordination from one team to another.
Position Requirements
At least 3 years of experience in a customer-oriented industry.
Solar industry and project management/coordination experience is an advantage.
Energetic and has a passion for making an ultimate experience for customers.
Problem-solving abilities
Excellent attention to detail and accuracy.
Ability to communicate with internal stakeholders; and
Willingness to achieve and excel in a KPI-driven environment
About You
You are a person who thinks outside of the box solutions for the client and creates new ways of improving the current ways of work. You are customer-centric and always aiming for the service you can offer. You are highly adaptable to changes and can work in a fast-paced type of environment. As a team member, you are open to new ideas and have the willingness to be part of a close-knit team.
Position Prerequisites
Analytical
Strong initiative
Positive team player that works effectively with and supports others.
Confidence without cockiness
Resilient personality and ability to work in high-pressure, fast-paced environments.
Will do what needs to be done - we don't clock watch!
A can-do attitude with a high level of personal motivation.
Ability to work independently with excellent time management and workflow skills
to achieve set goals.
Take pride in their work and desire to deliver high-quality solutions
Benefits
HMO for yourself (with Covid Insurance coverage) and one dependent within the first month.
20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation).
Additional 1 birthday leave after regularisation.
Birthday cake on your birthday.
Year-round employee support for professional needs by employee experience specialists.
Career guidance and growth sessions.
Education & training on how to work effectively within fast-growing, global organisations with certificates.
Internet allowance
Shift Time
7:00 AM - 4:00 PM - Manila Time - Monday to Friday
What's Next?
Click the Apply button, attach your CV, and complete the questionnaire!
As this is an urgent requirement if you want to fast-track your application, complete your application online and connect with Ires Salandanan on LinkedIn at .
Refer a friend or your former colleague to join our growing Filta family and get 10,000 pesos!
There's no limit to referring, so refer as much as you can!
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FiltaGlobal

Philippines
Permanent
Full-time