customer success manager ArchitectIbm

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
CSM Architects own deployment and adoption of IBM C&CS Growth Offerings and IBM Public Cloud to land and expand the IBM Hybrid Cloud and AI Platform
Drives deployment and adoption ensuring that IBM C&CS Growth Offerings and IBM Public Cloud are being used to help customers achieve their desired and stated business outcomes
Applies modern Cloud enterprise architecture skills, methods, and assets to deliver workload modernization for customers
Guides customer IT executives through the changes needed to unlock the full value of hybrid cloud
Builds growth plans to ensure consumption of full entitlement
Ensures customer is achieving business objective with software for renewal
Top 4 KPIs:
+Deployment
+Consumption
+Entitlement Capacity Growth
+Annuity Revenue
Responsibilities * Customer Value
Activates entitlements by finding sponsors and conducting use case workshops
Defines a customer success plan that describes deployment roadmap, milestones, and outcomes with customer sponsors and stakeholders
Owns customer usage patterns of C&CS Growth Offerings, health score and used/unused entitlements
Impactful Relationships
Conducts architecture modernization workshops with customer to align IT architecture, integration & migration requirements with customer use cases for deployment
Installs OpenShift and C&CS Growth Offerings
Co-develops MVP with customer practitioners and Client Engineering with roadmap to production
Onboards users ensuring they are enabled and can successfully use the solution
Managing for Growth
Builds and executes growth, retention, and defection plans to drive adoption post-deployment
Activates conversations with customer and sales team to renew contracts
Builds and executes capacity expansion to ensure 100% of entitlement is deployed and consumed
Builds customer advocates at all levels of the customer - from practitioners to executives
Required Technical and Professional Expertise
Client Value Creation: Demonstrate value creation with hands on expertise identifying sponsors and use cases that align customer's business goals. Build a growth plan depicting a roadmap to deploy and consume.
Solution Architecture: Demonstrate expertise in building modern cloud enterprise architectures leveraging method-driven execution: Uses formal methods, practices, and assets to guide and drive the development of solutions
Domain Expertise: Demonstrates domain expertise in one of the following areas: (includes install OCP + product area)
Cloud and Data Platform: Data Fabric, Business Automation, Observability, Security
AI Applications: Asset Management, Environmental Intelligence, Supply Chain
IBM Public Cloud
All - Red Hat OpenShift, Containers, Kubernetes, Microservices, Containers, DevOps, GitOps, SRE
Service orientation: Exec Communications, Active Listening, Persuasion, Exec Presence
Leadership: Entrepreneurship, Radical Candor, Growth Mindset
Preferred Technical and Professional Expertise
5-10 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting)
Experience working with OpenShift or equivalent and Hybrid CLoud & AI Growth Offerings
Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud
IBM

Taguig City, Metro Manila
Permanent
Full-time