Customer success generalist - phXendit

As a Customer Success Generalist, you will be in a fast-paced team that provides our customers with undivided attention and care. You will be ready to take on any issues or inquiries that our customer's raise, work to prevent fires and sooth our customer's frustrations. Every day you will solve different puzzles, so no day will be exactly the same. At Xendit we believe that our customers are the most important stakeholders - so this role is crucial to Xendit. You'll surface important customer insights and feedback which will help us to continuously improve our products and build new ones! You will be in close coordination within the technical department, and be exposed to all the product teams and customers. Through all the intensity of Customer Success, you will be the expert of our customers. You will understand our customers' pains, solve them, and get satisfaction from our customers' compliments!
Outcomes * Interact with customers through communication channels (Email, Livechat, Whatsapp)
Solve customer first
Attending to our customer's needs, requests, and problems
Ensuring to communicate the problem and how to solve it
Showing empathy to ensure customer satisfaction
Raising awareness of issues or problems to other team members
Solve problems (i.e. help damage control)
Identify and initiate changes to help scale up our operations
Take on projects to improve the team
Do whatever it takes to make Xendit succeed
You may be a good fit if
Have minimum 1-2 years experience in Customer/Merchant Operations management or similar departments in B2B sectors and/OR Relationship Management Experience in Banks, Financial Institutions
Bachelor's Graduate from reputable Universities majoring in :
Engineering
Management
Finance / Accounting
Communications
Computer science/IT
Enjoy the puzzle of solving open-ended problems; you have a great analytical and critical mindset
Are ready and willing to be rostered on for nights and weekends - shift work doesn't phase you
Happily take on new projects which involve researching to quickly become a subject matter expert, and driving them to completion
You communicate well across teams
You're self-motivated, you don't need micromanagement and is willing to learn on your own
You're goal oriented and able to pursue objectives consistent
You're able to show empathy and provide calm-responses to our customers to win their confidence
Xendit

Manila City, Metro Manila Albay
Permanent
Full-time