customer success ConsultantIOPEX Technologies Philippines

·Document the business process by identifying the requirements. Preparing excellent documentation on business requirements.
·Document any identified required changes, and communicate them to the relevant third parties/colleagues
·Handling various activities of the project like information gathering, analyzing the information gathered, documenting the functional or business requirements
·Identifying gaps and enhancements in the product that can help cater to the market better analyzing end users pain areas and process and coordination with Dev team for resolution
·Gather quantitative and qualitative data from market and end-users
·Work with engineering teams to balance scope, functionality, performance, and time to market
·Operate with autonomy while proactively reducing ambiguity for your team and your cross-functional peers
·Understanding End to End Product features and the Process Conducting pre-sales activities (Pilots, Demos)
·Explore new ways of opportunities to increase client/customer satisfaction.
·Task analysis and evaluating surveys and workshop results. Creating user manuals, training users, handholding for product usage
·Problem solve within constraints that truly exist and breakthrough constraints that do not actually exist
·Requirements elicitation Post-Go-Live support
Qualifications:
Bachelor's degree in computer science, engineering, or related technical field
2+ years relevant Customer handling experience ideally shipping complex, multi product/system solutions with IoT devices and SaaS components
Experience solving complex user interaction problems with creative solutions
You have direct experience working with engineers to balance scope, time to market, and functionality, constantly making trade-offs using qualitative, quantitative, and absent data
Excellent problem-solving skills, well-structured written and verbal communication
Proficient in Native language
Commercial awareness
Communication and interpersonal skills
Time management and organizational skills
Advanced Excel skills
Problem-solving skills
Analytical skills
Leadership and management skills
An interest in, and understanding of, project management techniques and computing systems
Workbank

Manila City, Metro Manila
₱300,000 per year
Permanent
Full-time