Customer Success AssociateRingCentral

Responsibilities:
• Maintain and grow monthly recurring revenue for RingCentral's most valued customers
• Project Management - quarterbacking internal and external initiatives
• Develop strong customer relationships and serve in the role of RingCentral trusted partner
• Ensure customer satisfaction: addressing technical demands and acting as sales liaison, and including partners to better support premium RingCentral customers
• Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth
Qualifications:
• At least 2 years related experience, in a Customer Service position
• At least 2 years related experience in a Technical Support position
• At least 1 year related experience in a Sales position
• Experience working across cultures
• Experience in handling B2B accounts
• Knowledge of PBX, VOIP
• Knowledge on Networking theories and protocols (SIP, RTP, QoS, COS, LAN/WAN, Routers, Firewalls, Switches, TCP/IP)
• Working knowledge of Microsoft Office Applications
• Strong communication skills - written and verbal - with understanding of situational best practices
• Excellent presentation skills - from small to large audiences
Successful candidates must be amenable to work during US Hours