customer success Associate ii (ortigas)KMC Solutions

Functional Overview
The Customer Success Associate II will have a vital role in the company. Key responsibilities are: Front desk management, tenant services, general admin, and facilities management.
Duties and Responsibilities
Front Desk Management (10%):
Provides support on the reception/front desk through:
Answering and dispersing calls and inquiries
Welcoming / receiving visitors and clients of the Company
Responding/addressing tenant concerns and walk-in inquiries
Handle daily incoming and outgoing mails
Receive, distribute and file incoming letters, billings, invoices, documents and/or other communications
Manage the front office on a daily basis
Gatepass / work permit processing
Any ad hoc duties as required
General Services / Tenant Services (15%):
Point person / Representative in the workplace
Conference room reservations
Reports and coordinates any workplace issues and ensures job completion
Recommends effective solutions to problems / issues arising
Provides administrative support to members
Provides unmatched customer experience
Build strong relationship with members
Enforce company policies and procedures, and safety and health regulations and standards
General Admin (35%):
Petty Cash Management
Assists in Check releasing
Management of Utility personnel
Ensures that the assigned tasks of the utility personnel are performed and/or accomplished
Supplies Management
Purchase, supply and manage office supplies, equipment and machines, pantry, medicine, and other utilities
Work on day-to-day issues with facilities and building admin
Follows operational processes and procedures
Enforces house rules and security policy
General Office Maintenance / Facilities Management (40%):
Ensures Office Show-readiness, cleanliness and maintenance
Conducts facilities walkthrough to address current and urgent issues, and to handle foreseen issues and members' needs
Coordinates facilities/building issues
Ideal Candidate / Minimum Qualification
Capable of dealing with local staff and foreign clients
Enthusiastic, Outgoing, responsible, motivated, dedicated
Superb verbal and written communication skills
has high attention to detail, fast learner
Excellent interpersonal skills
Extraordinary multitasking skills
Ability to present well to high level clients - local and foreign
Ability to deliver services with the highest standards
Willing to work on a shifting schedule
Willing to work in Ortigas and be assigned to other KMC sites, depending on business needs
Minimum Competencies
Greaduate of Business Administration, BS HRM, BS Tourism or any similar courses
At least 2-3 years work experience as Front Office Staff or Admin Assistant