customer success & administration assistant - Work from HomeFiltaGlobal

Refer a friend or your former colleague to join our growing Filta family and get 10,000 pesos!
There's really no limit in referring, so refer as much as you can!
Work with a company committed to providing the best products and services to pet lovers
Join a team of highly dedicated and high performing individuals
Share your passion for animals while working from home.
About the Company
They are a company that produces the highest quality raw food for pets. They operate online and have garnered several real people reviews that make them one of the most trusted brands. They offer biologically appropriate raw food (barf) to furry friends and deliver it across several regions in Australia.
About the Role
As a Customer Success & Administration Assistant, you will be the customer expert and advocate, someone who chats with our customers every day, understands their concerns and delights them with a personalised experience. The focus is more on your genuine interest in customer interaction and facilitating customer satisfaction and loyalty.
Key Responsibilities and Accountabilities
Proactively flag issues, run-down tickets to satisfactory completion, escalate issues as necessary.
Answer live chat and emails on customer inquiries, taking appropriate action to ensure the customers' needs are met, and where possible, to increase sales through developing relationships.
You will also support the Director and the team with full administration support including process documentation and reaching out to customers outbound to improve customer experience.
Contribute to process documentation by sharing experience and knowledge.
About You
You must be someone who has experience in any eCommerce platform. Resiliency is key in this role. You must be goal-driven, focused, and flexible in adapting to changes. To fit in the team, you should have the ability to think outside the box and offer solutions. You should be able to uphold the high standard of customer service that the company is known for.
Position Prerequisites
Experience working with Shopify or related eCommerce platforms.
At least two years of experience in a similar role with a strong customer support background - mainly a chat and email.
Clear and concise written and verbal communication skills.
Must treat each email from a customer like they are your first for the day and you will put customers at the centre of everything they do.
You are friendly and personable with a great email manner.
Your resilience and agility together with your attention to detail underscore your commitment to providing outstanding customer service.
Ability to develop, recommend and implement new initiatives.
A real go-getter who is constantly thinking outside the box.
Filta's Employee Benefits & Perks
HMO for yourself (with Covid Insurance coverage) and one dependent within the first month.
20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation).
Additional 1 birthday leave after regularisation.
Birthday cake on your birthday.
Monthly Company Paid Social Club
Year-round employee support for professional needs by accredited life coaches & employee experience specialists.
Career guidance and growth sessions.
Education & training on how to work effectively within fast-growing, global organisations with certificates.
Shift Time
Must be amenable to work on shifting schedule (Work from Home, Tuesday to Saturday)
6:00 AM to 3:00 PM (DST) Manila, Friday and Saturday
1:00 PM to 10:00 PM, Manila Time, Tuesday and Wednesday
11:00 AM to 8:00 PM, Manila Time, Thursday.
What's Next?
Click the Apply button, attach your CV, and complete the questionnaire!
To fast-track your application, you may send your CV to Hazel Bigayan at - make sure you indicate your available dates for the interview as well.
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FiltaGlobal

Philippines
Permanent
Full-time