Customer ServiceSH HR (BJ)

Description
Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. Most retailers see this direct interaction as a critical factor in ensuring buyer satisfaction and encouraging repeat business.
Customer Service Representative Job Responsibilities:
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Requirements
Minimum education level: Senior high school
Language(s): English ,Tagalog
Knowledge: Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Customer service, Customer Support
Availability for travel: Yes
Availability for change of residence: Yes

Taguig, National Capital Region ·  22 September (updated)
Work type
Full Time