Customer Service Voice | Cubao | DAYSHIFTSutherland

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
As a Customer Service Representative, you are tasked to deliver high quality of service to the customers and clients. You are also expected to meet the following:
Our ideal candidates will be responsible in:
• Handling all calls to provide customer support
• Identifying customer's needs, concerns and requests in a friendly, confident and knowledgeable manner
• Ensuring all issues and appeals are attended
• Acquire right amount of knowledge regarding the subject of concern of the customer
MINIMUM QUALIFICATIONS:
• Finished at least 2 years in college (or High School Graduate + relevant work experience)
• Excellent English written, verbal, and listening communication skills
• Enough knowledge in technology (Microsoft Office)
• The ability to multi-task and manage time effectively
If you are a Customer Service Associate looking for a global career, do not miss this opportunity!