customer service | Technical Support Representative (bgc)Eastvantage

JOB DESCRIPTION
Answering tickets focusing on consumer products and service questions;
Suggesting information about other products and services;
Tier 1 & 2 customer support;
Maintains customer records by updating account information. Overall knowledge base and data management.
Resolves product or service problems by clarifying the customer's complaint;
Inquiring on the cause of the problem;
Selecting and explaining the best solution to solve the problem if possible;
Expediting correction or adjustment; following up to ensure resolution;
Position requirements: 
At least 2 years of customer service and technical support experience
Has a background in billing/invoices
Has an average to excellent English communication skills
Amenable to work in BGC
Open for Midshift/Nighshift schedule
Can start as soon as possible
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OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Business Studies/Administration/Management
Specialization
Customer Service
Customer Service, Technical Support