Customer Service staffFortune Life Insurance

Duties & Functions:
Policy Loan
Receives request for Policy Loan
Validates completeness of required documents
Analyzes policy status
If requirement are complete but request not possible:
Prepares Letter Advise to Policyholder through branch cashier.
If requirements are incomplete:
Returns Documents to Branch Cashier
If requirements are complete:
Analyze Status
Screens Policy Loan Agreement Form (PLAF), Photocopy of at least one (1) government ID (marked "original seen/verified") and Policy Information Update (PIU) with updated contact details and email.
Fills out Quality Control Sheet.
Fills out Interview Script if covered by red flags.
Encodes in the transaction monitoring with commit date.
Validates/tags Non-monetary.
Forwards loan computation for approval;
Policy loan Supervisor - up to net amount of P 10,000.00
Manager - over P 10,000.00 up to P 20,000.00
AVP - Over P 20,000.00
Forward loan computation to payables for check preparation if no branch signatory.
Prepares loan campaign letters after six months from loan date.
Conversion to ETI/RPU
Receives request for conversion to ETI/RPU.
Validates completeness of required documents.
Analyzes policy status.
If requirements are complete but request not possible:
Prepares letter advice to policyholder through branch cashier.
If requirements are incomplete:
Returns documents to branch cashier.
If requirements are complete:
Analyzes status
Screens request for amendment form (RAF), photocopy of at least one (1) government issued ID (marked "original seen/verified") and Policy Information Update (PIU) with updated contact details and email
Prepares adjustment, If any.