Customer Service specialist (mandarin bilingual)Abbott

JOB DESCRIPTION:
Responsible for compliance with applicable Divisional Policies and procedures. · Responsible for implementing and maintaining the effectiveness of the quality system.
Order processing for electronic: (EDI,email,internet,KANA,fax),and phone orders · Direct verbal and written communications with customers.
Process customer complaints through to resolution.
Receive and respond to service inquiries and requests with timely,accurate,and professional responses while managing multiple contact channels and continually prioritizing among static (email,correspondence,outbound calls) and dynamic (inbound calls) workflows.
Maintain highest levels for service,professionalism,accuracy and efficiency as well as an appropriate sense of urgency.
Understand and develop working relationships with other departments such as C&P,Marketing,Distribution,Sales,and Planning.
Demonstrates the ability to work in a team environment.
Ability to utilize and apply multiple and varied job aides,how and when to access resources.
Use knowledge databases and apply business rule variations by division.
Develops and maintains expertise in SAP Best Practices,data maintenance and governance.
Expert knowledge of systems (e.g.
SAP,EDI,email,CIC,GHx,internet tracking,downstream impacts to other systems) in order to effectively anticipate/resolve cross functional issue.
Utilize multiple systems simultaneously. · Meet or exceed standards for both schedule adherence and reliability.
Embrace the remote and desk-side observation process which includes extensive coaching and feedback interactions.
JOB FAMILY: Customer Service
DIVISION: ARDx Abbott Rapid Diagnostics
LOCATION: Philippines
Taguig City : Rizal Drive, Corner 31st Street, Bonifacio One Technology Tower
ADDITIONAL LOCATIONS:
WORK SHIFT: Standard
TRAVEL: Not specified
MEDICAL SURVEILLANCE: Not Applicable
SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Abbott

Taguig City, Metro Manila
Permanent
Full-time