Customer Service RepresentativeMetacom Business Process Outsourcing

Salary Details
PHP 27,500
Job Address
2nd flr. Science Hub Tower 4, Mckinley Taguig
Job Description
We are seeking a Customer Service Representative to join our team and deliver exceptional support to our customers. The ideal candidate will act as the first point of contact for customer inquiries, resolving issues efficiently and ensuring high levels of customer satisfaction.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or in-person.
Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
Process orders, forms, applications, and requests.
Maintain accurate customer records by updating account information.
Assist with product or service information and help customers navigate company resources.
Escalate unresolved issues to the appropriate internal teams.
Meet performance goals related to customer satisfaction, response time, and resolution metrics.
Stay informed on company products, services, policies, and promotions.
Required Skills
CSR, Team Player, Good Communication skills
Job Type
Customer Service/BPO
Working Hours
08:00 AM to 05:00 AM
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NCR, Metro Manila, Taguig, Philippines
1 Year or less
Full-time
PHP 27,500
Bachelor's / College Degree
150 Vacancies