Customer Service RepresentativeNoon Dalton, Phils.

Noon Dalton invites all its employees to embrace our core values, living them every day, in every aspect of their role.
 
Empathy 
At Noon Dalton, being empathetic means being patient and understanding, both with Clients and with each other. We don't make businesses conform to our requirements. We understand what they need and do our best to help them.
Simplification 
We're not looking for artificial simplicity: things that look simple but aren't well-thought-out. We strip down our processes until all that remains is useful and essential. We remove complications and complexity for both our customers and our employees.
Continuous Improvement 
We are always looking for ways to improve, both professionally and personally. Whether that means taking part in accent neutralization training, trying to better our public speaking, or evaluating our daily processes to see how we can do them faster and easier.
 
Job Description
 
Interact with customers to provide and process information in response to inquiries, concerns and requests in a timely and accurate manner.
Gather customer information and work to resolve issues/answer questions by evaluating and analyzing the data. Solutions will likely involve follow up call backs to customers as necessary.
Research customer problems/issues using available resources.
Identify and escalate priority issues, redirecting problems to appropriate resource(s) as needed.
Stay current with policies, procedures and system information, including changes and updates.
Performs other duties as assigned.
Exemplary attendance and punctuality.
Makes customers and their needs a primary focus of one's actions, developing and sustaining productive customer relationships.
Identifies and understands issues, problems and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action consistent with available facts, constraints and probable consequences
Interacts with others in a way that gives them confidence in one's intentions and those of the organization.  Focuses and guides self and team members in accomplishing work objectives.
Establishes proper course of action to ensure the work product is completed efficiently and on time/within proper time limits, meeting established performance metrics.
Maintains stable performance under pressure, handling stress in a manner acceptable to others and to the organization.
Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.
 
Qualifications
Knowledge of customer service principles and practices.
Proper phone etiquette with effective listening skills
Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar
Knowledge of Microsoft Office and other relevant software computer applications and equipment.
Willingness to co-operate with others and work to the greater good.
Multi-tasking capabilities and attention to detail is required.
High school graduate or equivalent required.
 
Other perks/incentives
 
HMO month 1
Monthly performance bonus after regularization
Engagement activities
Annual appraisal
12 Days Leaves Annually
US or UK Bank Holidays  (depending on account)
Birthday incentives
Fun working environment
 
Review Process
Regular 1o1 with reporting line manager
Monthly appraisal review
Quarterly appraisal review
Annual appraisal review