Customer Service Representativeairisx Limited

JOB DESCRIPTION
Job Purpose:
Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat, or instant messaging.
Job Description
Answers customer support messages via telephone or Web promptly to enhance the customer service experience
Patiently listens attentively to customers and connects them with the appropriate department to address their needs
Quickly learns the functions of the system to log in and respond to customer complaints
Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
Keeps sensitive information and financial records private and confidential
Works with management to maintain best practices for efficient communication with customers
Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery, and delayed delivery to inform customers
Address customer questions about new products, services, promotions on sales
Meets regularly with team lead to give feedback to help improve customer service culture, response time, and tools to improve staff experience
Willing to learn from management to properly apply company policy to customer solutions
Contributes to bottom lines sales by increasing customer satisfaction
Skills and Qualifications:
Good Communication Skills, Customer Service Support Experience, Excellent Listening Skills, Results-Driven, Able to Work as a Team, Ability to Work in Fast-Paced Environment, Ability to Work Under Pressure, Pays Attention to Detail, Fast Learner, Engaging Personality, Problem-Solver, Analytical, Patient, Skilled Typist, Multi-tasking, Prioritising, Phone Etiquette
 
JOB QUALIFICATION
Skills and Qualifications:
Good Communication Skills, Customer Service Support Experience, Excellent Listening Skills, Results-Driven, Able to Work as a Team, Ability to Work in Fast-Paced Environment, Ability to Work Under Pressure, Pays Attention to Detail, Fast Learner, Engaging Personality, Problem-Solver, Analytical, Patient, Skilled Typist, Multi-tasking, Prioritising, Phone Etiquette
OTHER JOB REQUIREMENTS
Education
High School Diploma
Field of study
Science & Technology
Specialization
Customer Service
Communication skill