Customer Service RepresentativeInteractech Solution Inc.

Customer Service Representatives help customers with complaints and questions, give customers information about products and services across several communication channels, take orders, process returns, and process payments. You are sometimes seen as having a role in sales. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with our applications.
 
Tasks and Responsibilities:
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Generate Sales and Growth
Actively look for prospective members by offering and explaining the product.
Convert new registration to an active player.
Managing database and member accounts.
Keep records of calls and sales and note useful information
Communicating and coordinating as a team with colleagues to carry out work as smoothly as necessary.
JOB QUALIFICATION
Min high school diploma, bachelor's degree, or equivalent.
Excellent communication and presentation skills in English.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively
Familiarity with CRM systems and practices
Excellent skills in typing and comfortable using computers
Proven customer support experience or experience as a Client Service Representative is an advantage.
Must be willing to work in shifting schedules
Experience or background in the Online Gaming Industry is an advantage.