Customer Service RepresentativeThe Chope Group Pte Ltd

CSR's main responsibility is to offer a full range of customer service by email or chat.
The full range of customer service includes handling incoming new emails or answering any open emails for customer queries (reservations, voucher purchases, and deliveries), and contacting delivery drivers and restaurant partners for delivery status. The offered customer service should be of the highest quality - accurate, polite, and competent.
Additional responsibilities may be added as the needs of the business change and/or expand.
Be open and receptive to constructive feedback from your Customer Service Manager, Ops Head, and other CSRs. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.
Help to keep motivation high by being supportive of your colleagues.
Take full responsibility and the required action for assigned tasks.
Understand, meet, and exceed targets set by the Customer Service Manager/Operations Head.
Propose motivational activities and ideas for continuous improvement.
Have a clear understanding of quality expectations for Chope.
Improve the quality of your work on a daily basis by learning and implementing new skills with help from the Customer Service Manager and other CSRs.
Be actively involved in problem-solving and propose improvements to processes.
Requirements
BPO/Call Center background with Customer Service/Support experience preferred minimum of 2 years.
Basic/above average English communication skills.
Background with Food and Beverage line of business (preferred but not required).
Background with delivery and/or logistics industry (preferred with basic to intermediate knowledge).
What are we looking for?
Possess a positive attitude.
Have very good interpersonal skills (both written and oral)
Take ownership of quality, competence, and commitment.
Enjoy/thrive on autonomy within the franchise framework and be results-focused.
Be highly motivated and prepared to work hard.
Have high personal energy and enjoy a lively environment.
Be highly flexible and welcome change/improvements.
Benefits
Hands-on action: Sink your teeth into opportunities that'll deliver both impact and meaning to the Chope customer experience.
Autonomy & ownership: Show up, work it, and strut your stuff! Take on challenges, hone new skills, and adopt a test-and-learn mindset.
Open & collaborative culture: Build networks and expertise across functions and markets, with insightful pow-wows and valuable feedback.
Flexible work: Make work revolve around life, not the other way round. Boost efficiency with flexible arrangements that support your well-being and need.
The Chope Group Pte Ltd

Philippines
Permanent
Full-time