Customer Service RepresentativeCurogram

WHO ARE WE?
Founded in 2016 and now with over 250 employees, Curogram is a leading provider of HIPAA compliant texting that helps optimize the front desk of medical offices.
The founder and CEO, Shayan Nafisi, a former senior back-end engineer of Skype Inc., the co-founders, Dr. Ali Khazaeizadeh, the owner of Vital Urgent Care, and Michael Hsu, who was previously affiliated with Morgan Stanley as their M&A Analyst.
Customer Service Associate
Job Description:
Answer tickets sent to Zendesk.
Tagging the concern (e.g., messaging, templates, etc.) sent to Zendesk
Coordinate with the supervisor for unfamiliar concerns.
Sending reports by the end of the day on how many tickets were solved and what needs to be followed up.
Call the client if necessary.
Qualifications:
Computer Literate
Excellent verbal and written English
With at least 2-3 years of BPO experience
Organized and disciplined - consistency in attendance
Perks
Free snack and meal
Free shuttle service
Travel allowance with qualifiers
Quarterly Bonus
Health Insurance
No cap Profit Sharing by the end of the year