Customer Service RepresentativeCummins

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Customer Service Representative
Description
We are looking for a Customer Service Representative to join our team for our Sales and Service Business Unit based Laguna, Philippines. This position will be reporting to the Product and Customer Service Manager.
In this role, you will make an impact in the following ways:
Supports customer facing sales force through the rhythm of sales; Lead to close.
Executes and supports selected activities under limited supervision.
Responds both to incoming electronic customer enquiries (e.g. emails, forms) and to customer calls, and engages a more experienced Inside Sales Coordinator if needed.
Compiles budgetary quotes for simple jobs by gathering technical data, customer presentations, lead time and others for customer facing sales force.
Schedules customer visits and events, gets involved in actual execution and preparation.
Receives and processes orders, issues order acknowledgements, invoices and shipping notices for simple jobs.
Compiles and communicates order status, inventory status and other associated information to customer facing sales force where the procedure is well documented and repetitive.
Assists in resolving of customer issues (including shipment and after sale).
Compiles, conducts analyses and reports inventory/stock levels where the procedure is well documented and analysis is repetitive.
Actively supports all branch personnel in the sale of products to retail customers, where the task is well documented and repetitive.
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Building partnerships and working collaboratively with others to meet shared objectives.
To be successful in this role you will need the following:
College or University level with 2 years of experience in Customer Representative or Marketing
Knowledge of compliance with export controls or sanctions regulations
Excellent communication skills to developed and delivered multi-mode communications
Experience in Building strong customer relationships and delivering customer-centric solutions
Compensation and Benefits
Salary rate commensurate with experience. Participation in an annual variable compensation (bonus) program. Benefits include health insurance for you and dependents. Safety equipment / PPE provide a range of personal and professional benefits.
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
BENEFITSOVERVIEWBenefits and perks listed below may vary depending on the nature of your employment with Cummins and the country where you work.FINANCIAL WELLNESSAs a Cummins employee your retirement savings plan / pension plan / superannuation will power your path to retirement and improve your financial future.HEALTH & WELLNESSYour wellbeing is important to us. You and your family will be cared for through comprehensive health care benefits.CONTINUING EDUCATIONWhether starting or completing a degree, you will be supported by tuition reimbursement opportunities or full funding.PAID INCENTIVEYou will receive annual merit and profit sharing based on individual and company performance.DIVERSITY & INCLUSIONWe celebrate diverse perspectives and you will be part of building a more diverse workforce to enhance our competitive position and enrich our culture.WORK-LIFE FLEXIBILITYYour energy and commitment will be recognized through paid vacation and holidays, parental leave, adoption assistance, flexible work environments and more.EVERY EMPLOYEE, EVERY COMMUNITYYou are empowered to volunteer at least four hours per year on company time, to give back to the communities where you work and live.DEVELOPMENTAND GROWTHYou will learn and grow through training and hands-on experience in an environment that values curiosity and developing talent for the future.Job SALES
Primary Location Philippines-National Capital-Manila-Philippines, Manila, CSSP
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Jun 20, 2021, 8:12:43 PM
Unposting Date Ongoing
Req ID: 210002YI