Customer Service RepresentativeINFOSYS BPM LIMITED Philippine Branch

Are you ready to make an impact? Join Infosys BPM as a Customer Service Representative and jumpstart your career!
Key Responsibilities:
• Responding to queries and providing assistance for questions and problems.
• Following up with customers to ensure full resolution of issues.
• Running reports to analyze common complaints and problems.
• Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions.
Key Requirements:
• Bachelor's degree graduate of HR, Finance, Business and Accounting related.
• At least 2 years of Customer Service experience in BPO/Shared Services.
• Proficient in English and must have very good communications skills.
• Good problem solving skills.
• Familiarity on Customer Service skills and etiquette.
• Applicants must be willing to work in BGC, Taguig City
Why Infosys:
• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• 24 Leaves annually.
• Inside the Central Business District area.
• Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.