Customer Service RepresentativeWeremote

Salary Details
PHP 23,000
Job Address
2nd floor, Building C, Metrowalk Commercial Complex, Meralco Avenue, Barangay Ugong, Pasig City, Philippines 1604
Job Description
Our member company is looking for their next Customer Service Representative that has a friendly attitude, impressive communication skills, a genuine desire to help people, and is experienced in eCommerce!  You will be responsible for providing a high level of service to SmartChannel customers via phone, live chat, and email.
 
Your Day -To -Day
Communicating to customers via email
Replying to chat inquiries from customers
Making outbound phone calls to customers as required
Taking in inbound calls
Achieving KPI’s as set by the Customer Service Manager
 
Personal Development
Actively seek feedback from peers, direct reports, and team
Demonstrate a desire to grow and learn
Share in establishing change processes for self as required
Works well under pressure
 
You Need To Have
Excellent written and fluent verbal communication skills
Strong understanding of eCommerce
Negotiation skills for sales and resolving issues
Fast & accurate typing skills
Excellent spelling and grammar
Capable of solving problems & handling complaints
Ability to show empathetic customer service, take ownership and
responsibility of all situations
Attention to detail
Work well in a team environment
Passion and enthusiasm
Strong work ethic, contribute a very professional attitude towards all aspects of work
At least 12 months experience in a similar role
 
Fun Stuff
Base Pay: P20,000 - P25,000
Allowance: P1,500 
HMO upon regularization
SSS
Pag-ibig
Philhealth
Leave Credits upon regularization
13th Month Pay
Pre-Screening will be done via Video Call
Schedule: 9AM to 6PM AU (6AM to 3PM MNL)
 
Job Type
Customer Service/BPO
Working Hours
12:00 AM to 12:00 AM
You need to login to apply for this job

NCR, Metro Manila, Pasig, Philippines
1 Year or less
Full-time
PHP 23,000
Bachelor's / College Degree
5 Vacancies