Customer Service Representative with gds sabre experienceNeksjob Corporation

Job Description
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative with expertise in using the Global Distribution System (GDS) Sabre. As a Customer Service Representative, you will play a crucial role in assisting customers with their travel bookings, and inquiries, and resolving issues related to their travel plans. Your proficiency in utilizing Sabre will be essential in efficiently managing reservations, ensuring accurate information, and delivering exceptional customer service.
Key Responsibilities:
Customer Assistance: Provide top-notch customer service by assisting customers with flight reservations, itinerary changes, seat assignments, and any other travel-related inquiries via phone, email, or chat.
Sabre Expertise: Utilize the Sabre Global Distribution System to access and manage flight schedules, availability, fares, and booking processes.
Booking Management: Process flight bookings, cancellations, and modifications accurately and efficiently using Sabre, ensuring all customer requests are met promptly.
Issue Resolution: Investigate and resolve customer concerns, such as flight delays, cancellations, baggage issues, and other travel-related problems, while adhering to established policies and procedures.
Product Knowledge: Stay informed about airline policies, fare rules, travel regulations, and industry trends to provide accurate information and options to customers.
Documentation: Maintain detailed and organized records of customer interactions and transactions within the company's CRM system.
Customer Education: Educate customers on various aspects of their travel, including baggage policies, check-in procedures, visa requirements, and other relevant information.
Sales Opportunities: Identify opportunities to upsell or cross-sell travel products and services, such as travel insurance, seat upgrades, and additional services.
Compliance: Ensure compliance with all airline and regulatory requirements, including those related to data privacy and security.
Team Collaboration: Collaborate with colleagues in a team-oriented environment to share knowledge, address challenges, and deliver exceptional service consistently.
Qualifications:
High school diploma or equivalent; a bachelor's degree in a related field is a plus.
Proven experience as a Customer Service Representative in the travel industry, with a minimum of 2 years of experience using the Sabre GDS.
Strong knowledge of Sabre GDS functionalities, including booking, ticketing, and fare rules.
Excellent communication and interpersonal skills, both written and verbal.
Customer-focused mindset with the ability to handle difficult situations professionally.
Detail-oriented with strong organizational and multitasking abilities.
Proficiency in using customer relationship management (CRM) software.
Ability to work in a fast-paced and dynamic environment, including shift work and weekends if necessary.
Knowledge of airline industry regulations and travel-related documentation is a plus.
Professional demeanor and a commitment to delivering outstanding service.
If you meet these qualifications and are looking for an exciting opportunity to apply your Sabre expertise while providing exceptional customer service, we encourage you to apply for this position. Join our team and help travelers embark on memorable journeys with confidence and satisfaction.