Customer Service Representative | voiceLondon Outsourced

Responsibilities:
Maintains customer relationship by responding to inquiries; documenting actions.
Prepares for customer inquiries by studying products, services, and customer service processes.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.
Work from home (Full-time) * Working hours:
Good internet connection
Excellent WPM *
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
Energy Background of at least 1 year
billing experience
At least 1-3 years of experience of customer service voice
Excellent Grammar and English Communication
Attentive to customer's needs
Zendesk experience
Work from Home
Entry Level / Junior, Apprentice IT and Software Marketing / Advertising / Sales 2 openings Bachelor's degree graduate
At London Outsourced our simple aim is to free up your time so that you can concentrate on the fundamental aspects of your business. We offer support in business development, customer service and a variety of back-office roles. For a startup or small business, any reduction in overhead lets you shift more revenue and time to focus on your core business needs. Our resources are at your disposal. We handpick the most talented individuals to provide companies with tailored solutions to best suit their size, growth, ambition, and vision. We minimize your risk by creating a flexible offshore solution, providing a virtual support team that is highly trained and nurtured to reflect each of our clients' company ethos and brands. With a UK point of contact for peace of mind.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time