Customer Service Representative (tsr experience | non-voice| graveyard shift)Eastvantage

Answers tickets focusing on consumer products and service questions within required time frames in a professional manner with accurate and complete information.
Provides Tier 1 & 2 technical support through e-mail/chat.
Resolves product or service problems by clarifying the customer's complaint.
Selects and explains the best solution to solve the problem of the customer.
Analyze customer queries and quickly form solutions to deliver high-quality service to ensure customer satisfaction.
Maintains customer records by updating account information.