Customer Service Representative tier 2 - permanent work from homeJPO

Job Description
Provide exceptional customer support experience through multiple communication channels (email, phone, chat)
Develop an expert understanding of our platform and how each customer is unique and learn how to efficiently apply that knowledge to provide them the support they need and anticipate future questions
Triage, research, and understand the causes, impact, and priority of incoming issues
Contribute to continuous learning by leading training, improving documentation, and sharing your knowledge with others
Qualifications:
Solid Customer Service in a BPO set up at least 1 year) highly preferred
Excellent English com​munication skills
Willing to work on graveyard schedules
Keen to detail
Strong time management
Has critical thinking skills with a focus on issue resolution and customer satisfaction
Knowledge of customer service practices and principles
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
Ability to handle stressful situations appropriately
Adaptability and accountability
Culture fit
Summary of role requirements:
Looking for candidates available to work on weekdays
2-3 years of relevant work experience required for this role
Working rights required for this role
Expected start date for role: 21 August 2023