Customer Service Representative (spanish bilingual)Wells Fargo

Market Job Description
Answers inquiries, resolves problems, promotes and sells products and services. Has clearly defined productivity and sales goals/quotas which may include cross-sell, product referrals and profit. Responsible for responding to routine to complex inquiries and complaints from customers regarding financial products and services. Assesses customer needs and promotes/suggests alternative products or services. May work on special projects and coach other bankers. Requires intermediate computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
Market Skills and Certifications
* Completed at least 2 years in College
* At least 1 year experience in customer service or financial services in BPO/ call center setting for English and Spanish queue
* Very good communication skills both verbal and written for English and Spanish language
* Keen to details
* Flexible to work during night shift, holidays and weekends
* Flexible to work from home and work onsite based on business need and pandemic situation