Customer Service Representative (project associate)Red Asia Inc.

Makes outgoing calls to collect contact information and details regarding waste services.
May recognize symptoms that indicate significant and/or unique client expense issues; gathers information from multiple sources to verify issues, trends, and opportunities; concisely relays information to client representative, waste vendor representative, waste industry brokers, and required internal coworkers per process.
Scrubs billing data to ensure reporting accuracy.
Accountable for daily review of exceptions in assigned reports.
Updates contract details upon completion of procurement and right-sizing projects and audit to contract.
Manages and maintains multiple spreadsheets containing large datasets.
Analyzes and reviews reports, and spreadsheets for accuracy, completeness, errors, and eligibility.
Prepares and maintains reports and records for processing.
May generate reports, prepare and monitor invoices and expense reports.
May manage multiple tasks on multiple projects including answering phones, printing and/or creating training materials, data entry, scheduling meetings and training sessions and filing documents.
Works closely with Program Managers, Project Leads, Billing Representatives, and other team members to establish consistent practices.
Completes special projects as assigned.
Understands all cost and consumption reporting capabilities of existing systems.
Job Requirements:
Proven ability to work with Microsoft Office Suite products.
A certain degree of creativity and latitude may be required.
Strong organizational skills and attention to detail.
Effective communication skills, both written and verbal.
Call center experience is required.