Customer Service Representative - Part Time - Muntinlupa CityOptum
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Part time
Posting Date: 10/11/2025
Deadline: 15/10/2020
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Posted on 26 August 2020
As a trusted member of our customer service team at Optum, part of the UnitedHealth Group family of businesses, your ability to listen, understand, research solutions and solve problems will drive positive health outcomes for our members and providers. Whether they're confused or frustrated or simply curious, your skills and patience will help you win the day and a lot of gratitude. We'll support you with the latest tools, advanced, continuous training and the combined strength of a high caliber team. You'll discover a wealth of pathways for professional growth within Customer Service and across our global company. Learn more about why this is the place to do your life's best work.(sm)
To learn even more about this position, hear from other Customer Service Advocates. Click here to watch a short video about the job: (Note: these videos are labeled with our internal job title of Health Advisor)
Primary Responsibilities:
Handles inbound and outbound calls, provides outstanding customer service, and ensures that customer service goals are met
Communicate with members, providers, clinic staff and co - workers
Administers schedule additions, changes, or inquiries in the appropriate database within required timeframes
Maintains strict member and company confidentiality
Performs other related duties as assigned
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so.
Requirements
Required Qualifications:
A graduate of any four year course
Willingness to work in a fast paced environment
Willing to work on shifting schedules
There are several steps in our hiring process. It's a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Customer Service Representative, Customer Service Associate, Customer Service, Customer Advocate, Client Service, Customer Care, Healthcare, Health Care, CSAT, BPO, Business Process Outsourcing, UHG, Optum, Alabang, Muntinlupa, NCR, National Capital Region
Skills / Software
OperationsEnglish languageLeadershipCustomer ServiceServicesRetailSchedulingProblem SolvingSales and MarketingTeam Player
Working Location
Manila, Philippines
Job Description
Bossjob
As a trusted member of our customer service team at Optum, part of the UnitedHealth Group family of businesses, your ability to listen, understand, research solutions and solve problems will drive positive health outcomes for our members and providers. Whether they're confused or frustrated or simply curious, your skills and patience will help you win the day and a lot of gratitude. We'll support you with the latest tools, advanced, continuous training and the combined strength of a high caliber team. You'll discover a wealth of pathways for professional growth within Customer Service and across our global company. Learn more about why this is the place to do your life's best work.(sm)
To learn even more about this position, hear from other Customer Service Advocates. Click here to watch a short video about the job: (Note: these videos are labeled with our internal job title of Health Advisor)
Primary Responsibilities:
Handles inbound and outbound calls, provides outstanding customer service, and ensures that customer service goals are met
Communicate with members, providers, clinic staff and co - workers
Administers schedule additions, changes, or inquiries in the appropriate database within required timeframes
Maintains strict member and company confidentiality
Performs other related duties as assigned
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so.
Requirements
Required Qualifications:
A graduate of any four year course
Willingness to work in a fast paced environment
Willing to work on shifting schedules
There are several steps in our hiring process. It's a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Customer Service Representative, Customer Service Associate, Customer Service, Customer Advocate, Client Service, Customer Care, Healthcare, Health Care, CSAT, BPO, Business Process Outsourcing, UHG, Optum, Alabang, Muntinlupa, NCR, National Capital Region
Skills / Software
OperationsEnglish languageLeadershipCustomer ServiceServicesRetailSchedulingProblem SolvingSales and MarketingTeam Player
Working Location
Manila, Philippines
Job Description
Bossjob
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Position Customer Service Representative - Part Time - Muntinlupa City recruited by the company Optum at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on Customer Service Representative - Part Time - Muntinlupa City or Optum company in the links above
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