Customer Service Representative (order management)Emerson Electric Asia Ltd. ROHQ

Representative I Customer Service
Description
Provides customer service regarding pricing and availability, order placement, order inquiries, order maintenance (add, cancel, approve, routing options, approve air order), and accurately answers general product inquiries in a timely manner. Assists customers on basic returns (credit, warranty, repair, stock returns), credit and debit requests, shipping issues like shortage, overage, etc. which may require them to do research and analysis.
Responsibilities
Make sure that information on products, orders, and answers to customers' queries are correct and are being attended in a timely manner and ensure that quality scores are met and reported errors are within threshold. Attend product training and pass the assessment by the end of the fiscal year.
Adheres to handling time, service level, abandonment and specified targets for tardiness and unscheduled absenteeism for each month as well as the utilization target. Also expected to complete internal and external requests within the prescribe period.
Works closely with team mates, counterpart and supervisor to be able to assist customer without having to transfer them to another department. Performs applicable cross and up selling initiative to close at least $15,000 sales each month.
Exceeds customers' expectations and requirements by ensuring that first call resolutions are provided to customer to maintain customers' trust and brand loyalty. Gather necessary feedback from customer and making sure that it is being relayed to the right department for us to build better relationship with RIDGID customers.
Requirements
Any 4-year course
At least 1 year experience in customer service functions
Good English communications skills.
Close attention to detail, follow-up, extreme sense of urgency and perseverance.
Strong Team Effort mentality & Interpersonal Skills
Resolve Internal and External customer issues in a timely and professional manner.
Ability effectively and independently performs all duties with the least amount of supervision.
Multi-tasking skills.
Fixed Graveyard Schedule
Requires sitting for a long time.
Use of headset or earphones.
Customer Service - to follow
About Emerson
At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values-integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation-inform every decision we make and empower our employees to keep reaching higher.
As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.