Customer Service Representative | onsiteiFive Global

Job Description
About the Job
As the Customer Service Representative, you are responsible for providing excellent support to patients and organizations within the US medical community.
You will be responsible for managing various customer issues depending on the account assignment.
You will identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
Perks and Benefits
Other
HMO benefits for you beginning day ONE, with an additional (1) Company-covered Dependent after 90 days
At least 18 Days of Paid Time Off
Mental Health counseling
Dynamic Team Environment
iFive is the place where you are never "just a number!"​
Minimum Qualifications
Requirements
Who are we looking for?
At least one (1) year of work experience in the Call Center Industry
Can demonstrate excellent verbal English skills
Can show strong written business English skills
Comfortable with technology like MS office applicants and internet browsing
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
Must be able to work onsite at Bridgetowne, C-5 Quezon City
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 50 openings Bachelor's degree graduate
IFIVE, INC. was created in 2018 to provide service and value to our customers in the medical and legal fields. Building on our management team's decades of experience in these fast moving markets, IFIVE supports our customers through call center and medical data analytic products. As US medicine evolves over the next several years, IFIVE will be there supporting our customers through our quality, innovation, and incredible Philippine-based delivery teams to meet the challenges coming our way.
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time