· Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their inquiry
· Resolve customer enquiries via email or chat within the agreed SLA.
· Providing exceptional customer service to our large base of customers
· Ensuring that all interactions and relevant information is captured in the ticket logging process
· Taking ownership & accountability of the resolution process for CS-related concerns
· Ensuring that all processes are performed as per the documented procedure
· Being able to assist other teams within our group should there be a need for additional support
· Resolve customer enquiries via email or chat within the agreed SLA.
· Providing exceptional customer service to our large base of customers
· Ensuring that all interactions and relevant information is captured in the ticket logging process
· Taking ownership & accountability of the resolution process for CS-related concerns
· Ensuring that all processes are performed as per the documented procedure
· Being able to assist other teams within our group should there be a need for additional support
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Eastvantage
About the company
Eastvantage jobs
Manila, Metro Manila
Position Customer Service Representative (non-voice account) recruited by the company Eastvantage at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on Customer Service Representative (Non-Voice Account) or Eastvantage company in the links above
About the company
Eastvantage jobs
Manila, Metro Manila