· Resolve customer enquiries via email or chat within the agreed SLA.
· Providing exceptional customer service to our large base of customers
· Ensuring that all interactions and relevant information is captured in the ticket logging process
· Taking ownership & accountability of the resolution process for CS-related concerns
· Ensuring that all processes are performed as per the documented procedure
· Being able to assist other teams within our group should there be a need for additional support
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Eastvantage
About the company
Eastvantage jobs
Manila, Metro Manila


Customer Service Representative (Davao)
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Davao₱21,000 - 26,000 per month

Backoffice Support (Non-Voice) for Davao Site | 30K Salary Package + 10K Signing Bonus!
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Davao₱30,000 per month

Customer Care Coordinator (Order Management | Healthcare Account)
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MetroManila, Manila, PasigAgreement

About the company
Eastvantage jobs
Manila, Metro Manila