Customer Service Representative - manufacturingThales Technologies Philippines Inc.

Key responsibilities
Act as main interface for Customer and Sales, TC and PSC stakeholders.
Manage post sales activity for Personalisation Services, including Allynis Added Services.
Relay information to/from customers versus PSC (data receipt, card pulls, personalized card dispatch, change requests, collaterals deliveries, etc.)
Report to customer the agreed reports.
Contribute to change request process, pull process according to PSC organization.
Contribute or manage stock for the various types of contracts. Liaise supply of collaterals with/for customers depending on contract requirements, make sure customer orders in time and ensure the needed stationery is available on time.
Attend customer meetings, assist customer when visiting Gemalto facilities.
In charge of the customers' complaints registration in corporate tool (I-Care), follow up and closure.
Follow up new projects with right PSC stakeholders until the "delivery" and invoicing in a proactive mode.
Ensure billing consistency, contribute to the billing forecast exercise and its achievements
Participate to product item set up (card bodies) according to customer requirements. Set up the invoices accordingly.
Contribute to new project costing and commercial proposals in line with the Allynis Added Services Catalogue set up by the marketing team. Liaise with internal stakeholders (Marketing, NPI, TC, Sales).
Contribute to contract review with Sales, especially on added services, to secure billing of all services included in the contract
Train newcomers on customer specificities and contribute to their smooth integration into the team.
Any additional task/s assigned by supervisor, if deemed necessary.
CARD ORDER MANAGEMENT:
Ensuring all orders processed with valid customer order or proper management approvals.
Monitoring all orders progress and update the relevant parties.
Reviewing and preparing letter of credit terms and conditions.
Coordinating amongst factory, sales, sales support, technical center, product line and field marketing and customers all issues related to the orders to ensure order is being smoothly processed and avoid quality issues.
Taking charge of any local delivery arrangement & custom clearance for both import and export if necessary.
Preparing for all documents and for imports and exports.
Preparing weekly and monthly revenue report
Key Requirements
Diploma holder and above.
Ability to work in a fast-paced and dynamic environment.
At least 3 years working experience in MNC environment.
Exceptional communication skills.
Knowledge of MFGPro/Oracle would be an advantage.